Bibliografi : hlm. 275-282No Inv.: 144566/S/Perp/15/1c
Judul asli : "How to Talk Anyone, Anytime, Anywhere"
No Inv.: 7979-7988/P/Perp/97/10c
No Inv.: 2672-2673/BD/Perp/87/2c
Bibliografi : hlm. 219 - 228
Bibliografi : hlm. 183 - 187
Bibliografi : hlm. 245