No Inv.: 101280-101283/P/Perp/05/4c
Termasuk Bibliografi
No Inv.: 2972-2976/P/Perp/92/5c~11804-11808/P/Perp/94/5c~2431-2435/P/Perp/95/5c~1030/P/Perp/92/1c~103842/S/Perp/06/1c~103842/S/Perp/06/1c~114632/S/Perp/08/1c
Judul asli : "The Five Pillars of TQM"
No Inv.: 133767,133768/PSM/Perp/13/2c~135077/SM/Perp/13/1c~137603,137604/SM/Perp/14/2c
Bibliografi : hlm. 423 - 434
Bibliografi di tiap babNo Inv.: 10365-10369/P/Perp/92/5c~2516-2517/P/Perp/95/2c~219-220/P/Perp/98/2c~3370/P/Perp/98/1c~1017/P/Perp/99/1c
Judul asli : "Personnel : the Human Problems of Management"
Judul asli : "A Guide to Job Analysis"
Bibliografi: hlm. 167-170No Inv.: 555/S/Perp/93/1c~10494-10503/P/Perp/97/10c~1045-1049/P/Perp/99/5c