Gaya APA

Segal, J., Jaffe, J. (2008). The Language of emotional intelligence the five essential tools for building powerful and effective relationships . New York: McGraw-Hill.

Gaya MLA

Segal, Jeanne., Jaffe, Jaelline. "The Language of emotional intelligence the five essential tools for building powerful and effective relationships". New York: McGraw-Hill, 2008. Text.